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Problems with air conditioning, heat, locks and/or leaks that occur after 3:30 pm and on weekends, or emergency-type problems call the RA on call, or the director on call, or the resident manager.  Contact your community desk for the on-call telephone numbers. The community desk numbers are:

Burke 348-8888	Riverside 348-7123	Tutwiler 348-4516	Paty 348-7254
Harris 348-6717	Rose Towers 348-7559	Ridgecrest 348-6301	Lakeside 348-7830

 

All other requests may be submitted below.

Click here to submit a work order

For Non-Emergency Problems In All Residence Halls (except Bryce Lawn and The Highlands)

• Given that mold exists everywhere, particularly in warm and humid locations like Alabama,  the following information, adapted from the Centers for Disease Control and Prevention, is designed to give you more information about how you, and the University, can address this issue.
  This CDC site gives an overview of mold and its impacts. Here is some general information excerpted from their site:
  There is always a little mold everywhere - in the air and on many surfaces. Molds naturally grow in the indoor environment. Mold spores may also enter any building through open doorways, windows, heating, ventilation, and air conditioning systems. Spores in the air outside also attach themselves to people and animals, making clothing, shoes, bags, and pets convenient vehicles for carrying mold indoors. 
  Mold exposure does not necessarily present any health problem. However some people are particularly sensitive to molds. These people may experience symptoms such as nasal stuffiness, eye irritation, or wheezing when exposed to molds. People with allergies may be more sensitive to molds. People with immune suppression or underlying lung disease are more susceptible to fungal infections.
  Generally, it is not necessary to identify the species of mold growing in a residence, and the CDC does not recommend routine sampling for molds. Since the susceptibility of individuals can vary greatly either because of the amount or type of mold, sampling and culturing are not reliable in determining a person’s health risk.
  In most cases, mold can be removed by a thorough cleaning with bleach and water. Some staining may remain, even after the mold has been killed through exposure to bleach.  The stained area does not mean mold remains.
  As we’ve learned from the Environmental Protection Agency (EPA) and the CDC, there are no “mold-free” buildings. However, University staff work toward mold remediation, and if you see mold in your residence hall room, we will work to remove it.  To address mold in your room or apartment, please make an appointment with Tammy Trimm at 348-5905 or email: ttrimm@bama.ua.edu.

• Cable and MicroFridge: All problems with the cable television or MicroFridge should be entered in the work order system. When entering cable requests, please include 2 hour blocks of time between 9:00 am and 5:00 pm M-F when you would be available to meet a service technician.  If your request has not been taken care of within 2 business days, please contact Carol Boshell at 348-5799 or cboshell@fa.ua.edu.

• Room telephone problems should be called in to Student Telecommunications at 348-9555

• Problems with internet (ResNet) should be called in to 348-4357 or emailed to: help.desk@ua.edu

• For washer/ dryer problems Go to http://www.macgray.com/laundry/cs-laundry.cgi

For Non-Emergency Problems In Married/Graduate Apartments and Bryce Lawn and The Highlands Apartment-Style Residence Halls

• For cable problems enter a work order. When entering cable requests, please include 2 hour blocks of time between 9:00 am and 5:00 pm M-F when you would be available to meet a service technician.  If your request has not been taken care of within 2 business days, please contact Carol Boshell at 348-5799 or cboshell@fa.ua.edu.

• For mold problems, please make an appointment with Tammy Trimm at 348-5905 or email: ttrimm@bama.ua.edu

• For problems with a UA owned dishwasher, stove, refrigerator, washer or dryer enter a work orde

Note:  Please be very specific about the problem and where it is located (i.e. "closet door" instead of just "door").  Click on the link above to enter your work order request.